We use insured, traceable delivery services from the Royal Mail or courier. 48 hour standard delivery is from the date of despatch not the date of ordering, and is subject to stock availability from our warehouse. Where stock has to be picked from our store, the delivery time may be extended. For goods out of stock, we will update you with our anticipated delivery date within 1 working day of receiving the order.
Scottish Highlands and Islands may take up to 2 working days.
Payment for goods will be taken up to 24 hours prior to despatching the goods. We regret we no longer accept cheque payments.
Deliveries are made between 8am and 6pm, Monday to Friday, with parcels requiring a signature. If there is normally no one at home, a card will be left to re-arrange delivery. Alternatively, please supply an address that can receive the parcel on your behalf.
Well Run Sports acceptance of your order commences when your order is despatched. At this point the purchase contract starts and you will be charged for the goods.
Should your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.
Delivery Times Delivery of orders to UK addresses typically takes 1 - 3 working days from when the order was placed, if the item is in stock in our warehouse.
If the item is not in stock in the warehouse, delivery typically takes 3-5 working days.
The delivery period for sale items may be extended by 1 or 2 working days.
Delivery to Europe typically takes 3 - 5 working days from dispatch.
Delivery to the rest of the world can take longer depending on where the parcel is headed.
Returned Goods for exchange By Post:
Please send returns for orders placed through Wellrunsports.co.uk to:
Strictly no refunds. Goods can be exchanged only if they are received back at Wellrunsports.co.uk Returns Department within 14 days: in new condition, with the original packaging, labelling and Well Run Sports receipt. Replacement goods for exchange will need to be specified with the returning package.
The 14 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer.
We recommend that items being returned for exchange be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. All of the above does not affect your statutory rights as a consumer.